Customer Service Representative (CSR)

City(s): Montreal, QC

Inside Sales/Customer Service

Published: April 21, 2021
Type: Full time
Position to fulfill: 1


The Customer Service Representative (CSR) will support clients and will be an ambassador of an open and collaborative sales culture.


  • Offer exceptional customer service at all times;
  • Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
  • Enter all client orders in the system;
  • Register all pre-season bookings in the appropriate planning calendars;
  • Follow-up on order and delivery statuses when required by the client;
  • Plan out the delivery of special orders with external transport companies;
  • Perform inventory searches within our network and with external suppliers when required;
  • Assist Territory and Account Managers in executing certain tasks.


  • Technical background: Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers’ needs and offer a great quality service;
  • Client oriented: your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
  • Computer skills: You can easily work with computers and use the main tools (email, Office tools, etc.)
  • Organization skills: you are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
  • Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
  • Communication: You communicate easily in French and in English, both oral and written. 


  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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