Sales Support Specialist

City(s): Montreal, QC / Longueuil, QC / Edmonton, AB / Burnaby, BC

Inside Sales/Customer Service

Published: August 8, 2022
Type: Full time
Position to fulfill: 1

Job purpose

The Sales Support Specialist assists various business partners with returns, rebills requests and occasionally helping on new tire orders processing through incoming and outgoing calls. Furthermore, he/she supports several daily activities necessary to the proper functioning of our operations. Additionally, he/she collaborate on the execution of different administrative processes, such as the creation and the management of credits, as well as processing web orders.

 

Assigned responsibilities

• Handle returns, credits, and rebills requests in a timely fashion.
• Assist the Inside Sales Managers and Account Managers in performing certain tasks.
• Deliver weekly, monthly, or sporadic reports required.
• Provide occasional support to the inside sales team members.
• Set priorities to meet deadlines.
• Seize every opportunity and use all available resources to solve problems effectively.
• Occasionally helping on new tire orders processing through incoming and outgoing calls.
• Promote products or propose alternatives / Inventory search.
• Enter orders in the system / Follow-up & delivery status / Plan out the delivery of special orders.
• All other related tasks including initial and ongoing training and coaching.


Success factors

• Technical background: Your 2 to 5 years’ experience in customer service and in data entry, provide you with all the necessary skills to accomplish your tasks.
• Customer Focus: Your desire to provide service beyond expectations and your focus on the customer make you a customer service ace and a valued colleague;
• Rigor and meticulousness: You pay particular attention to details, and you are very vigilant when it comes to follow-ups.
• Organizational skills and multitasking: You know how to manage stress, work under pressure, set priorities to meet deadlines and you always provide effective customer service;
• Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
• Software and computer skills: You are comfortable working with a computer and an order management system, and you are able to produce different reports;
• Pressured, prioritizing to meet deadlines.

Benefits

  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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