Storage Coordinator (TEMPORARY)

City(s): Montreal, QC / Longueuil, QC

Sales

Published: August 8, 2022
Type: Full time
Position to fulfill: 1

*Temporary mandate of approximately 4 months, from September to December*.

 

 

Job Purpose

The Storage Coordinator’s main objectives are to respond to requests from corporate clients for warehousing services, to follow up on special requests and to act as a link between operations and clients.

 

Assigned Responsibilities

  • Provide exceptional customer service at all times;
  • Act as the point of contact for internal and external customers on all storage matters;
  • Answer incoming calls from customers to support the storage service;
  • Enter all requests from internal and external customers via CRM, telephone and/or email;
  • Plan, coordinate and ensure initial and ongoing training related to storage;
  • Manage claims for damages and loss of inventory;
  • Follow up with operations to ensure that delivery deadlines are met;
  • Contact internal and external customers to inform them of elements that may affect operations deadlines;
  • Produce various management reports on storage activities;
  • Determine storage volume forecasts before each peak period;
  • Make recommendations for the improvement of the storage system and procedures and develop policies regarding the storage services offered;
  • Ensure monthly invoicing and adjustments to be made to account statements;
  • Conduct information searches within our network and with warehouses as needed;
  • In collaboration with the warehouses, identify material needs, such as envelopes, before each peak period;
  • Assist the Territory Managers and Account Managers in the execution of certain tasks;
  • Any other related tasks.

 

Success Factors

  • Organizational Skills: You are highly organized, know how to manage stress and work under pressure, you set priorities to ensure deadlines are met and provide efficient service to clients;
  • Technical Background: Your 3-5 years of relevant experience in customer service and/or coordination and your familiarity with distribution and inventory concepts allow you to understand customer needs and offer quality service;
  • Customer Orientation: Your excellent interpersonal skills and your desire to provide impeccable customer service make you a valued consultant and colleague;
  • Computer Skills: You work easily with a computer and use the main tools (e-mail, Office Suite, etc.) efficiently;
  • Multitasking: You have an unparalleled ability to manage several projects at once;
  • Initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
  • Bilingualism: You communicate easily in both English and French, both orally and written.

Benefits

  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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