Jobs

*Temporary mandate of approximately 4 months, from September to December*.

Job Purpose

The Storage Coordinator’s main objectives are to respond to requests from corporate clients for warehousing services, to follow up on special requests and to act as a link between operations and clients.

Assigned Responsibilities

• Provide exceptional customer service at all times;
• Act as the point of contact for internal and external customers on all storage matters;
• Answer incoming calls from customers to support the storage service;
• Enter all requests from internal and external customers via CRM, telephone and/or email;
• Plan, coordinate and ensure initial and ongoing training related to storage;
• Manage claims for damages and loss of inventory;
• Follow up with operations to ensure that delivery deadlines are met;
• Contact internal and external customers to inform them of elements that may affect operations deadlines;
• Produce various management reports on storage activities;
• Determine storage volume forecasts before each peak period;
• Make recommendations for the improvement of the storage system and procedures and develop policies regarding the storage services offered;
• Ensure monthly invoicing and adjustments to be made to account statements;
• Conduct information searches within our network and with warehouses as needed;
• In collaboration with the warehouses, identify material needs, such as envelopes, before each peak period;
• Assist the Territory Managers and Account Managers in the execution of certain tasks;
• Any other related tasks.

Success Factors

• Organizational Skills: You are highly organized, know how to manage stress and work under pressure, you set priorities to ensure deadlines are met and provide efficient service to clients;
• Technical Background: Your 3-5 years of relevant experience in customer service and/or coordination and your familiarity with distribution and inventory concepts allow you to understand customer needs and offer quality service;
• Customer Orientation: Your excellent interpersonal skills and your desire to provide impeccable customer service make you a valued consultant and colleague;
• Computer Skills: You work easily with a computer and use the main tools (e-mail, Office Suite, etc.) efficiently;
• Multitasking: You have an unparalleled ability to manage several projects at once;
• Initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
• Bilingualism: You communicate easily in both English and French, both orally and written.