Jobs

As SAP Operations Manager, you will drive day-to-day SAP operations with a bias toward action, proactivity, and prevention that results in tangible impact. You excel when given the opportunity to create or optimize systems and have a customer-centric mindset. Your involvement in project delivery and is to contribute to the success of projects by facilitating stability and performance of delivered IT projects. Your involvement in day-to-day SAP master data is to provide Master Data Governance processes and a mindset towards data quality.

Assigned Responsibilities

• Work with Application Management Services (AMS) teams and other partners and lead continuous improvement and application maintenance activities;
• Develop relationships with key business users to drive the effectiveness of the SAP solution;
• Participate in the elaboration of projects/implementations and continuous improvement initiatives;
• Ensure Master Data Governance best practices are being followed;
• Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance;
• Establish metrics to measure the health of SAP, Master Data, and supporting systems;
• Influence product and cross-functional teams to identify opportunities to drive impact and operational improvements;
• Support the business and SAP Business Advisors / Partners;
• Support organizational change management functions in the development and delivery of end user training, change impact assessments and job aids;
• Suggest improvements for solutions maintenance/operation.

Requirements

• At least 5 years of hand-on SAP experience;
• You’re able to work in French and English (written and oral);
• A deep understanding of the software development process;
• Experience with enterprise software SDLC and Agile/Lean delivery methodologies;
• Strong verbal and written communication skills, with sufficient level of technical capability to effectively communicate and articulate technical elements;
• Excellent organizational and interpersonal skills, and experience managing activities across multiple teams;
• Demonstrated track record of delivering complex projects and programs with cross-functional teams;
• Self-motivated and the ability to motivate others;
• Bachelor's degree in Computer Science or Engineering, or two years of equivalent training, fellowship, or work experience.

Success Factors

• You are detail orientated. You consider and identify important details that might otherwise be missed;
• Problem solving experience, working proactive and taking initiative comes naturally to you, and you love taming chaos with organization;
• Team player and diplomat with the ability to organize and partner with all roles at all levels of the organization;
• Immaculate communication skills in person/phone conversation or an email, you communicate thoughtfully and effectively.