Dispatcher (Concord)

City(s): 7171 Jane St., Unit C, Concord (Ontario) L4K 1A7


Published: March 28, 2024
Type: Full time
Position to fulfill: 1

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.


  • Check for new orders in the computerized system;
  • Schedule delivery routes according to current orders and expected arrival time;
  • Generate a computerized list of items for the order pickers based on each specific routes;
  • Prepare delivery orders for drivers with specific instructions on each route;
  • Oversees the loading sequence of delivery trucks;
  • Monitor the delivery and communicating information to customer service;
  • Provide telephone support to delivery drivers on the road;
  • Welcome and assist customers performing a pick up at the warehouse;
  • Produce various reports of activities and performance indicators;
  • Participate in the inventory management;
  • Assign gas/fleet cards and manage proper use of the vehicles;
  • Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met;
  • All other related tasks.


  • Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area;
  • Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping;
  • Team oriented: You have a great team spirit and excellent communication skills;
  • Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected;
  • Language skills: fluent in both spoken and written French and English.


  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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