IT Director of infrastructure and operations

City(s): Montreal, QC

Information technology

Published: August 8, 2022
Position to fulfill: 1

The IT Director of infrastructure and operations position is a hands-on role providing leadership in managing a team of IT Support and SysAdmin staff. This position is responsible for the day-to-day operational running of the team, ensuring the availability, performance, and optimization of the corporate infrastructure and systems, and the ongoing continuous improvements within the Support and Infrastructure organization. 


Assigned Responsibilities

  • Manage daily IT Operations;
  • Manage and lead the Support and Infrastructure teams to establish, and consistently meets, their objectives;
  • Support the operations of the SAP environment;
  • Oversee and be accountable for SAP system stability and performance;
  • Evaluate and lead the implementation of on-premise and cloud infrastructure initiatives, as well as planning the full lifecycle operational care;
  • Act as major incident manager for IT incidents;
  • Establish an overall service delivery strategy following ITIL, or similar methodology;
  • Maintain a regular focus on continuous improvement, through measurable service satisfaction levels and other reportin;
  • Ensure effective and efficient service delivery and support processes to internal customers;
  • Oversee Production and Maintenance Window Operational Work Streams;
  • Assist with Vendor management, including negotiating vendor contracts, SLAs, working with 3rd parties for issue resolution.

Success Factors:

  • 5+ years of technology operations experience;
  • 2+ years of management experience;
  • Computer Science degree, or equivalent experience required;
  • Experience in customer service is essential, with personal experience in a first or second level IT support role;
  • Excellent software knowledge, including: Microsoft products, MS SQL, MS AD/O365, and SAP;
  • Previous experience supporting an SAP ERP is a must. (Experience in S/4HANA is a plus);
  • Strong SAP technical knowledge of technologies and processes such as: Basis, Monitoring, Cloud & On-Prem Infrastructure, Solution Manager, SAP PO, HANA, EDI
  • Excellent knowledge of networking protocols and components;
  • Knowledge of hardware, including networking, wireless products and desktop systems;
  • Experience with Microsoft ecosystem , SAP, cloud infra, security, VPN/firewall;
  • Good critical thinking, and problem-solving skills;
  • Ability to manage an on-call rotation team and front-line IT helpdesk;
  • Strong process management and ITIL skills;
  • Excellent communication skills, both written and verbal and customer service skills;
  • Ability to work well under pressure;
  • Good interpersonal skills.




  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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