IT Director of infrastructure and operations

City(s): Montreal, Quebec

Information technology

Published: January 24, 2022
Position to fulfill: 1

Assigned Responsibilities

  • Manage daily IT Operations;
  • Manage and lead the Support and Infrastructure teams to establish, and consistently meets, their objectives;
  • Support the operations of the SAP environment;
  • Oversee and be accountable for SAP system stability and performance;
  • Evaluate and lead the implementation of on-premise and cloud infrastructure initiatives, as well as planning the full lifecycle operational care;
  • Act as major incident manager for IT incidents;
  • Establish an overall service delivery strategy following ITIL, or similar methodology;
  • Maintain a regular focus on continuous improvement, through measurable service satisfaction levels and other reportin;
  • Ensure effective and efficient service delivery and support processes to internal customers;
  • Oversee Production and Maintenance Window Operational Work Streams;
  • Assist with Vendor management, including negotiating vendor contracts, SLAs, working with 3rd parties for issue resolution.

Success Factors:

  • 5+ years of technology operations experience;
  • 2+ years of management experience;
  • Computer Science degree, or equivalent experience required;
  • Experience in customer service is essential, with personal experience in a first or second level IT support role;
  • Excellent software knowledge, including: Microsoft products, MS SQL, MS AD/O365, and SAP;
  • Previous experience supporting an SAP ERP is a must. (Experience in S/4HANA is a plus);
  • Strong SAP technical knowledge of technologies and processes such as: Basis, Monitoring, Cloud & On-Prem Infrastructure, Solution Manager, SAP PO, HANA, EDI
  • Excellent knowledge of networking protocols and components;
  • Knowledge of hardware, including networking, wireless products and desktop systems;
  • Experience with Microsoft ecosystem , SAP, cloud infra, security, VPN/firewall;
  • Good critical thinking, and problem-solving skills;
  • Ability to manage an on-call rotation team and front-line IT helpdesk;
  • Strong process management and ITIL skills;
  • Excellent communication skills, both written and verbal and customer service skills;
  • Ability to work well under pressure;
  • Good interpersonal skills.




  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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