Bilingual Customer Service Representative (Carline)

City(s): Mississauga, ON

Inside Sales/Customer Service

Published: January 24, 2022
Type: Full time

The Customer Service Representative (Carline) is mainly responsible for sales and information support for internal and external customers. Customer focused, the Customer Service Representative (Carline) responds to inbound calls and proactively makes outbound calls translating inquiries into opportunities.

(Possible working hours 10h30 am to 7h00 pm)

ASSIGNED RESPONSIBILITIES

Account Management and Marketing
• Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries within four (4) business hours, providing superior customer service, technical related advice and translating inquiries into opportunities;
• Demonstrate commitment, keep a focus on sales and develop good customer relationships to help influence sales;
• Work proactively with RDMs to assist with program promotions and initiatives;
• Act as an expert on all products;
• Accurately coordinate all activities with the Account Manager;
• Demonstrate a strong commitment to team sales and relationship development;
• Represent Alliance to all OEM dealers.

Service
• Evaluate the customer's needs and exercise discretion to determine appropriate actions;
• Lead in the development and share innovative ideas to improve processes and policy to enhance the customer experience;
• Make tire recommendations in more individual cases;
• Ensure the accurate processing of orders on a daily basis;
• Interact with other departments, such as Warehouse Network, Program Management, Purchasing/Tire Manufacturers and Accounts Receivable to ensure timely responses to customer inquiries and orders;
• Resolve customer concerns and questions as it relates to delivery issues, billing issues, program element assistance as well as promotional and marketing questions;
• Strive for one call resolution with every customer.

SUCCESS FACTORS
• Industry/Product Knowledge: Your bachelor’s degree in marketing, sales or administration combined with your three (3) years of experience in sales and customer service within the tire wholesaling/retailing had provided you with a complete knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands;
• Results driven: Known for your motivation and determination, you always push the limits and relentlessly seek out new business opportunities. Ambitious, driven by success, you wish to participate in the company’s growth and stay on the lookout for any opportunity to promote the company’s products and services;
• Customer focus: Your interpersonal skills and sense of customer service allow you to always complete your tasks in the interests of customers and meet their needs. Trusted advisor, you build strong relationship with the clients by offering a personalised approach adapted to the dealer’s needs in addition to offering tools necessary for their success;
• Sense of initiative: You jump on every opportunity and use every available resource to solve problems with efficiency;
• Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities in order to meet deadlines;
• Problem solving skills: You are a critical thinker and have a gift for understanding the customer’s needs and are able to offer a variety of appropriate solutions. Challenges do not scare you, you like to look for answers and find solutions that will improve the processes in place;
• Bilingualism: You are bilingual and are able to communicate well, orally and in writing, in both English and French.

 

 

Benefits

  • Quebec company of national scope;
  • Opportunity for growth in an expanding company;
  • Work environment stimulated by innovation;
  • Full range of social benefits*;
  • Group RRSP*;
  • Flexible hours and teleworking (depending on the position);
  • Competitive salaries;
  • Sick days*.

*Some conditions apply.

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