Conseiller(ère), ventes internes

Ville(s) : Edmonton, AB

Ventes internes/Service à la clientèle

Parution : 27 mars 2023
Type : Temps plein
Poste à pourvoir : 1

The Customer Service Representative (CSR) will provide support to customers and be the ambassador of an open and collaborative sales culture.

Duties and responsibilities:

  • Process up to 250 incoming customer calls daily.
  • Make outgoing calls, scripted or unscripted, to existing customers.
  • Maintain a high level of call quality and quantity by adhering to our key performance indicators (KPIs).
  • Provide solutions to customer problems and concerns in a professional and courteous manner.
  • Maintain favourable relationships with the client in order to encourage him to renew his contract.
  • Receive, process and verify the accuracy of customer orders.
  • Take the necessary steps to respond to requests for changes to orders from customers.
  • Receive inquiries from the organization's branches or regional offices and/or contact them to resolve various order-related issues.
  • Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of overall customer service.
  • Actively ensure customer loyalty in the organization, including promoting to existing customers the benefits and RI of using our organization.
  • Be comfortable with using multiple technology platforms to accomplish tasks
  • Provide regular feedback on the appropriateness and effectiveness of customer service policies and procedures.
  • Take prompt corrective action, if necessary, or propose alternative courses of action to remedy a problem.
  • Ability to manage an evolving and changing business, including seasonal business fluctuations, technological advancements and product offerings.
  • The commitment to excellence is demonstrated through participation in continuous development programs and training.

The experience that best prepares you:

  • Post-secondary training in a trade-related field preferably
  • 1 to 2 years of customer service experience preferably
  • Experience in the field of tires or automotive preferably

Key competences:

  • Strategic thinking: Demonstrates judgment in generating and evaluating alternative methods, as well as the ability to convert ideas into actions.
  • Insightfulness and judgment: Maintain client and business confidentiality and take full responsibility for one's behavior, decisions and results. Conduct business in accordance with the company's Code of Conduct and Ethics.
  • Problem solving and analytical thinking: identifying and communicating problems at the root and using judgment to solve them.
  • Self-management: setting defined and realistic personal and professional goals, taking the initiative to achieve goals in an individual and team environment.
  • Continuous learning: thinking outside the box to find solutions and innovate to address business challenges. Self-motivate to stay on top of market conditions and technology.
  • Partnership and Teamwork: Engages in cross-functional activities and works collaboratively to identify and participate in the achievement of common goals and the creation of effective solutions. Communicate effectively with all teams and departments.
  • Motivated individual with strong coaching and teaching skills
  • Positive attitude and attention to detail
  • Willingness to evolve and learn new ways to improve
  • Able to earn the respect of colleagues through example, actions and thoughtfulness.
  • Effective communicator
  • Strong interpersonal skills
  • Superior attitude to customer service
  • Extremely reliable, diligent and hardworking
  • Able to work in a rapidly changing environment
  • Professional and eloquent
  • Highly organized and able to multitask
  • Detail-oriented
  • Working knowledge and experience of Microsoft Office, including Excel and Access


  • Compagnie québécoise d’envergure nationale;
  • Possibilité de grandir dans une entreprise en pleine croissance;
  • Environnement de travail stimulé par l'innovation;
  • Gammes complètes d’avantages sociaux*;
  • REER collectif*;
  • Horaire flexible et télétravail (selon les postes);
  • Salaires compétitifs;
  • Journées de maladies*.

*Certaines conditions s’appliquent.

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Les champs identifiés par un astérisque (*) sont obligatoires.